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Customer Support Policy

At Amritashya Ayurveda Pvt. Ltd., we are committed to providing you with a seamless and supportive experience.

1. Support Channels

You can reach our dedicated support team through the following channels:

WhatsApp Support

+91 93191 77676

Email Support

customercare@amritashya.in

Helpline Number

+91 93191 77676

2. Support Hours

Our experts are available during the following hours:

Monday to Saturday10:00 AM – 6:30 PM (IST)
SundayClosed

*Enquiries sent on Sunday will be addressed on Monday morning.

3. Response Time (SLA)

  • WhatsApp/ChatWe aim to respond within 4-6 hours during business hours.
  • EmailYou can expect a response within 24-48 hours.
  • Order IssuesFor damaged or missing items, we prioritize your request and aim for a resolution within 48 hours.

4. Ayurvedic Consultation Support

Since we deal with health-related products, we offer Free Consultation Support:

If you are unsure about the dosage of the Piles Kit or how to consume Shilajit, you can request a call-back from our product specialist.

Note:Our support is for guidance based on Ayurveda and should not be treated as a substitute for emergency medical surgery.